|Management/Employee Skills Training |
Achieving the Impossible: “Potential is ALWAYS higher than our self-expectations”Show your sales and management teams that they can accomplish more with less! Our Achieving the Impossible for sales and management teams challenges their perceived limitations and demonstrates that their potential far exceeds their current levels of performance. They will leave ready to take on the world!
Giving Great Feedback: “Internal feedback loops that produce better results”This critical skill workshop will provide you with powerful tools to help your people make major transitions and improvements in their performance. Forget the arcane hire and fire model of the past. You need to know how to actualize great performance with the people you have.
Hey, No Problem©: “The 8 Essential Skills of Team Problem-solving"If you thought problem solving wasn’t all that important, think again! Great teams have always been great problem-solvers. Teams that find solutions quickly win again and again. Hey, No Problem!© will teach your teams to understand problems as exciting challenges, to create solutions more quickly, and to think and act beyond the traditional group boundaries that lead to mediocrity.
First Try CommunicationsPeak Performance’s : “Eliminating Costly Miscommunications”First Try Communication©, will have your people communicating effectively the first time. We teach teams how to clarify expectations, set direction, hear what’s said, and confirm plans efficiently. Then we practice the skills we teach through a series of innovative simulations and video taped activities. Start communicating effectively on the First Try!
Mastering the Skills of Change: “How to use change for competitive advantage”Builds on the Profiting from Change module to move from the awareness phase into the practice and perfection phase. This module reinforces the skills learned in “Profiting from Change”, and acts as an essential bridge to the implementation phase found in Change through Coaching.
Can-do Culture: “Skepticism into Confidence: Achieving more than you thought Possible”Whether you think you can, or think you can’t—you’re right! Research and experience regularly show that people and teams can accomplish more than they think they can. This high-adventure program helps participants see that they can do more, create a vision of what they can accomplish, and create realistic action plans to get there.
Leading as Coaching©: “Coaching Skills for Leaders who Want to Outperform”Want to have your team members respond to your leadership style as if you were the best coach they’ve ever had? It takes skills and passion that Peak Performance!™ training has mastered. We’ll introduce critical skills of great coaches, review classic case studies, and then train you to lead as a coach.
World Class Customer Service: “Exceed their expectations, and have fun doing it”This program includes 14 specific skill building modules covering the range of essential customer service skills.
1. Phone Presence
2. The Welcome Experience
3. Clean Environment
4. Body Language
5. Personal Presentation
6. Staff Hygiene
7. Eye contact
8. Using Customers Names
9. Team Communication in Front of Clients
10. Being Proactive
11. Acknowledging Complaints
12. Follow through
13. Hand Holding
14. Going Beyond Necessary
Modules can be taught in one 2-day intensive program, or taught individually and spread out over several weeks. This module will have a dramatic positive effect on the total customer service image of your organization, as well as a profound influence on each participant.
World Class Customer Service utilizes role-play and action learning to make the experience memorable. A perfect step towards creating the “total service environment” found in the Implementing World Class Customer Service module.
Meetings That Really Produce: “Turn Meetings into Money Makers”If you’re tired of status quo weekly meetings or you want to see your meetings go from the dreaded “download meeting” to powerful sessions where innovation and creativity flourish, we can help. If you want to learn how to encourage input and enthusiasm on the part of your meeting attendees, we can help with that too. These high impact-training programs teach leaders, team members, and managers how to design and lead productive meetings.
Integrating Cultures: “Getting cultures and sub-groups singing off the same page”Bringing two distinct cultures together is complex. We’ll help you negotiate the maze of joining teams together. Why do they do things THAT way? What am I doing that drives them nuts? Why can’t they just use our system? We’ll get beyond these questions and focus on common goals. These programs build bridges of communication and trust between diverse groups—essential foundations of effective working relationships.
|Sales Training: “Tools for Extraordinary Sales Results”|
Consultative Sales Training: “Hard Results from Soft-sell”
CST will teach you how to use facilitation skills to:
- Establish Ideal Client Relationships
- Build accounts instead of just making sales
- Increase the value of your services so that clients gladly invest more with you
You will also learn:
CST consists of three full days of interactive learning, skill building, classroom lectures, role-plays, group discussions, and powerful simulations. As part of the process, every attendee will also produce a detailed marketing strategy for their organization and set realistic sales goals for the coming year.
- How to write powerful proposals
- How to follow up with clients you have already served
- How to double or triple your average contract
- How to reach the clients you want to serve
- How to succinctly express the value of your services to anyone you meet
Out of Two, One: “Post-M&A Cultural Assimilation”It’s comparatively easy to merge two organizations. It can be a real challenge to bring two cultures together and form one that works for team effectiveness. Let us help you identify the essential elements of each culture, bring them together in a logical structure, get buy-in from team members, codify the vital components, and create action plans for getting the most from the new cultural components.
New Employee Orientations: “Remember what they need to know & smooth learning curves”If you want your new team members to show up ready to collaborate, you have to show them what you expect. These fun and exciting programs are a great way to introduce new employees into your culture and create a clear sense of expectations for teamwork, team communication, proactive contributions, and personal accountability. We’ll get them excited about your organization and they will leave thinking about all the ways they can contribute.